Privacy Notice

What Personal Data Do We Collect

We may collect and process Personal Data about you depending on how you use our platforms including:


Category Description
Account Data Name, surname, date of birth, email address, residential address, phone number, IP address, language, password, personal identification number, ID/passport details, zip code, city, country, username, and gender.
Identity Verification Data (AML, KYC, Fraud, and Risk) Proof of address, profession, employment history, expected and actual income levels, source of funds and wealth, selfies/photos, bank statements, tax information, adverse media, criminal convictions report, PEP status, sanctions screening, and proof of bank account ownership.
Transactional Data (Financial and Gameplay) Bank account details, payment instrument details, deposits, withdrawals, chargebacks, financial transactions' date/time/status, real and bonus account balances, betting and gameplay history (e.g., games played, bets/wins, session duration), and events and outcomes for bets.
Communication Data Support tickets, chat transcripts, email transcripts, voice/video call recordings, survey responses, and customer feedback.
Device and Usage Data Date and time of log-ins/outs, IP addresses, device identifiers, operating system, browser type/version/settings, login location, time zone, cookies and tracking data (including pixels, web beacons, etc.), and preferred channels of service access.
Marketing and Preferences Data Marketing communication preferences (opt-ins/opt-outs), updates in preferences, and inclusion in marketing lists.
Special Category of Personal Data Responsible Gambling (RG) Data such as self-exclusion details, RG scores, interaction history, and any other data indicating potential problematic gambling behaviors. Any other sensitive data necessary for regulatory compliance.

Why We Process Your Personal Data

We process your Personal Data for the following purposes:


Purpose of Processing Description Lawful Basis
Service Provision To provide and deliver our services, including creating and maintaining your account and enabling you to access our services and features. Entering into and/or performance of a contract
Customer Support and Security Notifications To provide support, and notify you of security incidents and service availability. Legitimate interests
Legal obligations
Service Security and Functionality To ensure technical availability, conduct data analysis, testing, troubleshooting, and protect against security threats and unauthorized access.
To safeguard our rights, systems, and intellectual property and to take legal actions if necessary to protect against claims or disputes.		 Legitimate interests
Legal obligations
Analytics and Service Improvement To analyze usage trends and conduct research for service development, including using statistical analysis to enhance performance, quality, and user experience. Legitimate interests
Risk Management and Responsible Gambling To detect, deter, prevent, and report any suspicious or fraudulent activities, such as abnormal gambling patterns, suspected manipulation, or payment fraud.
To promote Responsible Gambling practices by administering controls, verifying self-exclusion, detecting pathological behavior, and monitoring for signs of potential gambling addiction. 		Legal obligations
Legitimate interests
Substantial public interest
Legal Compliance To conduct KYC processes, prevent access by minors, comply with AML, anti-fraud, responsible gambling, and other regulatory obligations, and implement fraud prevention measures in line with legal and regulatory requirements.
Where necessary, we may also process personal data to ensure compliance with internal policies and procedures directly related to these obligations. 		Compliance with legal obligations
Marketing and Communications To send you marketing communications, service updates, and surveys through email, SMS, calls (including robocalls), website/app messages, push notifications, or posts, tailored to your interests and preferences.
To allow participation in interactive features, such as competitions, loyalty schemes, promotional events, or engagement surveys.
To categorize our audience into segments for more targeted communication based on behavior, demographics, or preferences.
To deliver personalized ads and offers, including creating lookalike audiences and targeting similar customer profiles. 		Consent
Legitimate interests
Social Features To enable social account linking, referral programs, and content sharing on social media with your consent. Consent
User Profiling and Personalization To personalize the user experience through behavior analysis and tailored recommendations for games and offers. Legitimate interests
Consent (for profiling)
Legal Actions and Dispute Resolution To establish, exercise, or defend legal claims, including managing legal disputes, regulatory investigations, or compliance with law enforcement requests. Compliance with legal obligations
Legitimate interests

Where We Collected Personal Data From

We collect your Personal Data from a variety of sources to deliver and personalize our services, as well as to fulfill our legal obligations including:

  • Directly from You: Information you provide when using our website and applications, creating or managing your account, and interacting with our customer support.
  • Publicly Available Sources: Data from social media, online directories, public databases, and publicly shared media content, such as your name, contact information, and online activities among others.
  • Third-Party Databases and Entities: Information from credit agencies, financial institutions, fraud prevention agencies, and regulatory bodies, used for identity verification, fraud prevention, and anti-money laundering compliance.
  • Automatically Collected Data: Information gathered through your use of our website and applications, including device data (such as IP address, device ID, operating system, browser type), usage data (such as log-in times, pages visited, interactions), and location data derived from an IP address. We use cookies, web beacons, and other tracking technologies to collect this information and improve your experience.
  • Referrals from Other Users: Information collected if another user refers you to our platform, such as through a "Refer a Friend" program. This may include contact details provided by the referrer to send you the referral.

Who We Share Personal Data With

We may share your Personal Data with the following categories of recipients to provide our services, enhance your experience, and comply with legal obligations:

1. Internal Teams and Affiliates

Authorized employees, contractors, agents, affiliates, and subsidiaries within our business group or associated with our parent company. Access is strictly limited to those who need it to perform their duties.

2. Business Transactions

In the event of a change in ownership, control, or business structure, such as a merger, acquisition, reorganization, sale of assets, joint venture, or other similar transaction, your Personal Data may be transferred to the relevant parties involved. Any such entity or partner will be required to process your Personal Data in line with this Privacy Notice and applicable data protection laws.

3. Regulatory and Law Enforcement Authorities

We may disclose your Personal Data to law enforcement agencies, regulators, and other government authorities to comply with legal requirements, court orders, investigations, or regulatory requests. This includes obligations related to anti-money laundering, fraud prevention, responsible gambling, and other regulatory compliance needs.

4. Third-Party Service Providers:

  • Game Providers: We share limited data with trusted providers to provide you with a variety of games.
  • Customer Support Providers: Third-party support teams for efficient service handling.
  • Payment Providers: Secure payment processors for transactions, including KYC data if needed.
  • Email & SMS Providers: For service-related and marketing communications.
  • Social Media & Digital Platforms: Platforms for social sharing and advertising, with your consent.
  • Analytics Providers: Services like Google Analytics for usage insights.
  • Security and IT-Related Providers: Trusted IT and security providers to host, maintain, and protect our systems. This includes data hosting services, cybersecurity providers, and infrastructure support to ensure our platform's availability, security, and performance.
  • Other Providers: Supporting services like maintenance, legal, fraud detection, auditing, and marketing.

5. Specialized Agencies and Bodies

Credit and fraud platforms, identity verification services, and other private or public bodies relevant to security and compliance.

6. Advertising and Marketing Partners

We may share your Personal Data with advertising and marketing partners, including third-party advertisers, affiliate networks, and agencies. These partners help deliver personalized ads, remarketing campaigns, and targeted promotions across various platforms. This data sharing enables us to optimize marketing strategies and tailor advertisements based on your preferences.

7. Data Analytics

We work with analytics providers who assist in understanding user behavior, improving platform performance, and refining user experiences. These providers generate insights from data, including usage patterns, engagement metrics, and interaction trends, helping us enhance our services.

International Data Transfers

Our partners and providers operate globally, so it may be necessary to transfer and store your Personal Data outside the country from which you access our services, including outside the EU/EEA. If your Personal Data is transferred outside the EU/EEA, we ensure it is protected by, at least, one of the following measures:

  • The destination country has received an adequacy decision from the European Commission, confirming it provides adequate protection for your Personal Data;
    • Your explicit consent has been obtained for the transfer;
  • The transfer is legally justified and protected by strong safeguards, such as EU Standard Contractual Clauses or Binding Corporate Rules approved by an EU authority.

If you would like more information about these safeguards, you may contact us through email at [email protected].

Cookies And Third-Party Traking Technologies

We use cookies and third-party tracking technologies to enhance your experience on our platform, improve website and network security, analyze usage, and deliver personalized content. For detailed information about the types of cookies we use, their purposes, and how you can manage your preferences, please refer to our

Data Security

We take the security of your Personal Data seriously and have implemented robust technical and organizational measures to protect it against unauthorized access, alteration, loss, or misuse. While no method of data transmission or storage is completely secure, we have taken adequate steps to safeguard your information. Our security measures include advanced encryption protocols, access controls, regular security audits, and employee training on data protection practices. These measures are reviewed and updated regularly to align with industry standards and address evolving security threats.

Data Retention

We retain your Personal Data while your account is active and as long as necessary to fulfill the purposes for which it was collected, including compliance with regulatory, legal, accounting, or reporting obligations. If your account is closed, we determine the appropriate retention period based on several factors, such as:

  • The volume, nature, and sensitivity of the data;
  • The potential risk of harm from unauthorized use or disclosure;
  • Applicable legal, jurisdictional, and regulatory requirements;
  • Our internal policies and industry best practices;
  • The purposes for processing your data and whether those purposes can be achieved through other means.

Upon expiration of the retention period, we will securely delete or anonymize your data and ensure it can no longer be associated with you, in which case we may retain and use this anonymized data indefinitely.

Your Data Protection Rights

1. Right to Access

You have the right to request a copy of the Personal Data we hold about you.

2. Right to Rectification

If your information is inaccurate or incomplete, you may request corrections or updates.

3. Right to Erasure

You may request the deletion of your Personal Data. We will delete your data if it is no longer needed for the purposes it was collected and there is no business or legal requirement to keep it.

4. Right to Restrict Processing

You can request that we limit the processing of your data under certain conditions, such as while we verify the accuracy of your data or resolve an objection.

5. Right to Data Portability

You have the right to request the transfer of your data to you or another service provider in a structured, commonly used, and machine-readable format.

6. Right to Object

You may object to the processing of your Personal Data, including for direct marketing purposes or based on our legitimate interests.

7. Right to Withdraw Consent

If you have given consent for specific processing activities, for example, direct marketing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8. Right to Lodge a Complaint

If you have concerns about how we handle your data, we encourage you to contact us first to resolve the issue. You can reach us at [email protected]. If you are not satisfied with our response, you have the right to file a complaint with your local data protection authority.

How to Exercise Your Rights

To exercise any of these rights, please contact us through email at [email protected] For verification and security purposes, we may ask you to provide proof of identity before fulfilling your request. We aim to respond to all legitimate requests within one month, although this may occasionally take longer depending on the complexity and volume of requests.

Language Control

This Privacy Notice has been drafted in the English language. In the event of any discrepancies or conflicts between different language versions, the English version will take precedence and be considered the authoritative version for legal and interpretative purposes.

Changes To This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices and legal requirements, or for other operational or regulatory reasons. Any significant changes will be communicated to you through our website, email, or other direct means, as appropriate.

Each version of this Privacy Notice will include the effective date at the top. We encourage you to review this Notice periodically to stay informed about how we are protecting your Personal Data. Your continued use of our services after any changes take effect indicates your acceptance of the updated terms.