GENERAL TERMS AND CONDITIONS

INTRODUCTION

1.1 Please read these General Terms and Conditions carefully prior to using the YoYoCasino website (hereinafter - the “Website”). Your use of the Website is governed by these General Terms and Conditions (hereinafter - the “Terms and Conditions”) and the following documents, as may be applicable depending on your use of the Website (these are referred to as the “Additional Terms” and are incorporated into the Terms and Conditions by reference):

Privacy Policy;
the game rules, when you play a particular game on our Website (accessible from the games’ interface);
betting rules in the Sportsbook;
rules of a Welcome bonus, when claim such offer (accessible on the dedicated page for such promotion);

1.2 You will be offered to accept the Terms and Conditions prior to registering an account with our Website. Once you accept the Terms and Conditions, you will be legally bound by them. In case of a discrepancy between the Additional Terms and other relevant sections of the Terms and Conditions, the Additional Terms shall prevail. We recommend that you retain a copy of the Terms and Conditions, including the Additional Terms, as well as a record of transactions performed through our Website. By accepting Terms and Conditions you confirm that you have thoroughly read them in their entirety (including the Additional Terms), have understood them, and have agreed to them willingly, of your own free will, not being under any duress, and without any reservation.

1.3 If you use our Website without registering an account, your use shall be regulated by the sections of the Terms and Conditions relevant to your specific use. You should discontinue your use of the Website if you do not agree to the Terms and Conditions.

1.4 In these Terms and Conditions, unless the context otherwise requires, references to the singular include the plural and vice versa, words "include", "including" and similar shall be construed without limitation, and section titles are for informational purposes only and should not affect the interpretation of the Terms and Conditions.

PARTIES

2.1 This Website is owned and operated by Romix Limited, a company incorporated under the laws of Malta, bearing company number C83207, and located at Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta (hereinafter referred to as "us", "our", "we" and similar, or the "Company").

2.2 Romix Limited is licensed and regulated by the Swedish Gambling Authority (Spelinspektionen), with Swedish licence no. 22Si1514 valid until the 21st of November 2027.

2.3 Romix operates three (3) Website brands, Yoyocasino, Campobet and Betinia.

2.4 The terms “you”, “your” and similar refer to you, the person who is using the Website. The term “customer” may refer to you or other users of the Website, as appropriate for the context.

RESTRICTIONS / YOUR OBLIGATIONS

3.1 Only residents of Sweden are allowed to open gaming accounts.

3.2 It is prohibited to register an account and participate in the games if you are under the age of 18. You must immediately leave the website if you have not yet reached the age of 18.

3.3 In order to enjoy all services of the Website, including real-money gambling, you will need to open a personal account by following a simple registration procedure.

3.4 It is prohibited to register an account and play on any of our Websites if you are employed by or offer services to the Company, or any affiliated company in the same group of companies, or any of its licensees, distributors, suppliers, wholesalers, subsidiaries, advertising -, marketing or other agencies, media partners, retailers and / or their families.

3.5 You are only allowed to open an account on behalf of yourself and your account must be registered in your own name. You are not allowed to use the Website in some else’s name or for the benefit of any other person. Third party use of accounts is strictly prohibited.

3.6 You agree you are of sound mind and not under the influence of alcohol or drugs or otherwise incompetent or in a state where you should not be using our Website.

3.7 You are only allowed to use payment methods in your own name that you are authorised to use. In order to verify ownership of a payment method, we reserve the right to perform additional checks and request documents, including but not limited to bank statements, copies of cards, and screenshot of e-wallet information. If we detect use of a third party payment method, we reserve the right to cancel or refund the most recent deposit made with this method, block the payment method, confiscate winnings derived from third party deposits and / or close the account. We may, at our own discretion, issue a warning on the first occasion this is detected, prior to taking any issue.

3.8 We have measures in place to detect third party use of an account and reserve the right to close an account and / or confiscate any winnings in an account where we can evidence that the account is operated by a third party.

3.9 Multi-accounting is not allowed. We reserve the right to detect links between accounts based on a range of metrics, including device / household / IP address / phone number. Accounts open on behalf of or in cooperation between registered individuals shall be considered "duplicate accounts". You must not attempt to open a duplicate account, including by providing information different from the original account. Should we have a reasonable suspicion that a particular account is a duplicate account, we may, in addition to our other rights under these Terms and Conditions, deduct any winnings obtained through such account and close it. In the case of deducted winnings, we may refund the last deposit made into the account, however in such cases we reserve the right to charge a cost reflective fee to cover operational and payment services costs, up to 5% but no more than 100 SEK.

3.10 When you open your account on our Website, you will be required to provide certain personal information, as prompted by the registration process (hereinafter - “account details”). You must register personally, and all the account details supplied when opening your account must be full and correct. You must maintain your account details up-to-date by contacting our customer support at to update them whenever they change. We may collect additional information about you in the course of our business relationship. All such information about you shall be processed in accordance with our Privacy Policy.

3.11 We reserve the right to reject any account opening request or close your account at any time, at our sole discretion.

3.12 It is forbidden to sell, trade, share or otherwise allow access to your account to any third party. It is also forbidden to acquire or log into an account belonging to any other person or use the Website with such an account.

3.13 You must keep your access credentials secure and confidential. Any actions performed through your account using your valid username, password or other login credentials will be considered as your own actions and you will be solely responsible for any transactions performed, and for any use or misuse of your account. We shall not be liable for any unauthorised use of your account, except where we were at fault.

3.14 To maintain the safety of your account we recommend you review last login info in the profile and your most recent transactions regularly to detect an unauthorised access.

3.15 If you suspect that other people have logged into your account, you should contact us immediately via support via .

3.16 In order for us to efficiently assist you and review your query, we urge you to provide us information on when and how did you became aware that your account has been used without your permission, which device you logged in to the account from (type of device, home / work / public area), if your login details are saved in your device and if access to this device is shared with anyone else, if you had shared or provided access to your login details or directly to your account and if you utilise any firewall / virus software.

3.17 The Company uses modern coding methods for personal and other kinds of data provided by the client to our server. This allows us to protect our clients from any kind of illegal manipulation on behalf of third parties. In such cases the Company reserves the right to immediately block a gaming account and suspend access to the Website’s services, as well as inform the government or relevant authorities.

3.18 The Company accepts payments made in Swedish crowns (SEK). If your account (bank account or ewallet account) is in another currency, the funds may undergo currency conversions upon transaction to or from your player account, and you may be subject to an exchange fee.

3.19 You may close your account at any time by contacting our customer support at or in live chat. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled) as soon as reasonably possible but no later than five (5) business days, subject to security checks and Withdrawal terms detailed in these Terms and Conditions. No fee will be deducted for the closure of the account, but all bonuses, bonus money and other incentives will be forfeited by you.

3.20 We may close your account at any time and at our sole discretion. All valid contractual obligations already made or undertaken by us will be honoured, subject to these Terms and Conditions. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled), but all bonuses, bonus money and other incentives will be forfeited by you.

3.21 The Company retains the right to suspend your access to the Website or to block your account without prior notice in the event that you are suspected of breaking any section of these Conditions or of participating in a fraudulent, illegal, or improper activity, in that case, the Company does not accept any responsibility for returning or compensating the funds that remain in your gaming balance. During the suspension, the player cannot close the account, and the Company will endeavour to communicate a decision on the suspension as soon as reasonably possible to the player.

3.22 Any decision to suspend and / or close an account shall be communicated to the player, in line with applicable regulatory requirements, and the justification behind the decision shall be documented.

DEPOSITS AND ACCOUNT BALANCE

4.1 In order to participate in real-money gambling on our Website, you must deposit (transfer) sufficient funds into your account, which you can then use to place bets. Your account includes two separate balances: real-money balance to hold the real money you deposit and win, bonus balance to hold bonus money which we award to you or which you win as a part of a promotion, such bonus money being subject to withdrawal restrictions until promotional conditions are met.

4.2 To deposit funds into your Account, you can use any of the available payment methods specified on the deposits page of the Website. We do not accept deposits via cash or checks. We shall not give you any loan or similar service, neither in real money to deposit into your account nor as a credit.

4.3 The Company does not charge any fees on deposits made into a gaming account, however, when you choose a payment method, you agree to the terms of that payment method, you accept any fees that may apply, and that the payment method is valid and that the payment account belongs to you and that you have the right to use the payment method.

4.4 You must be the rightful owner of all funds and payment methods used to deposit into your account. We reserve the right to confiscate any winnings derived from deposits made with a third-party payment method and close the player account.

4.5 You warrant that the money you deposit onto our site does not originate from any illegal activity. It is unlawful to deposit money which consists of the proceeds of criminal activities, and you warrant that all funds you deposit were not derived from ill-gotten means. We may not be in a position to immediately verify the source of your funds and our acceptance of your deposit does not constitute or substitute verification of the source of the funds you have deposited.

4.6 Your use of payment methods must be in accordance with the terms of use imposed by their respective providers. You will bear any charges imposed by your payment methods. The minimum deposit amount that we can accept depends on the payment method you use and is displayed during the deposit process.

4.7 We reserve the right to change the list of accepted payment methods at our sole discretion. We further reserve the right to accept certain payment methods only subject to the fulfilment of certain conditions. We do not warrant that all methods of payment will be available at all times.

4.8 The funds you deposit will in most cases be credited to your account balance instantly. However, delays in crediting your account may occur for reasons outside of our control. We will not be liable for such delays. You should contact customer support if you are experiencing any delays or issues with your deposit.

4.9 You agree that the financial transaction to and from your account will be processed directly by us, the relevant payment method operators, and by third parties designated to perform such activities.

4.10 We do not provide any credit, apart from bonuses and promotions. We are not a financial institution, your account with the Website is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Any funds deposited with us in your account will not earn any interest.

4.11 We hold all customer funds in separate accounts with licensed financial institutions that are kept separate from the company's other funds. By registering an account and accepting these terms and conditions, you become aware that these funds are not protected in the event of insolvency and therefore your funds may not be refunded to you if the company becomes insolvent.

4.12 We do not allow transfer of funds between customer accounts. You are not allowed to perform, request or facilitate such transfer.

4.13 We do not offer refunds of deposits made to our Websites and used to play the games, save for exceptional circumstances, all such refunds will be at our discretion and subject to reasonable transaction fees. You agree not to attempt to make any charge-backs.

WITHDRAWALS FROM YOUR ACCOUNT

5.1 You may request withdrawal of funds from your account at any time, provided that the funds you want to withdraw have been confirmed as cleared, have not been charged-back, reversed, refunded or otherwise cancelled, and those funds are not restricted in terms of wagering requirements.

5.2 The minimum withdrawal amount will be displayed on the withdrawal page.

5.3 Whilst you have the right to submit a withdrawal request of any funds and winnings in your account at any time, you agree to only use our site for the purpose of entertainment, to only make deposits in order to bet and play the games and therefore play for the funds you deposit into the account. Therefore, we reserve the right to charge a fee for processing a withdrawal of funds which have not been wagered and / or close an account following such withdrawal request(s).

5.4 All withdrawals shall be made to the same payment method from where the funds paid into your account originated. The available payment methods are displayed on the withdrawal page of our Website. We will do our best to process all withdrawals to the payment method selected on the withdrawals page. Where necessary, we reserve the right to perform a withdrawal through a different payment method and to request proof of ownership of the payment method, in particular when it is impossible to withdraw funds to the originating payment method.

5.5 Whenever we can offer automatic and immediate withdrawals, we will strive to make this possible for players to process withdrawals in a fast and timely manner. We will process your withdrawal requests within 72 hours of the request being made. We are not responsible for any delays outside our control, in particular after your funds have been debited from our accounts, including delays by the payment systems or your bank. Further, we reserve the right to take such additional time as may be required to verify your identity, conduct security checks and other internal procedures, ensure that that the Terms and Conditions have been followed by you and the winnings were fairly derived, and to perform such other customer due diligence measures as required by the applicable law.

5.6 Once a requested withdrawal has been approved and processed by the company, it will be subject to the processing time of the chosen payment method.

5.7 We reserve the right to conduct reviews of gameplay and winnings prior to a withdrawal, to verify the validity of a win, and to detect fraudulent and abusive behaviour. These checks may extend the processing time for a pending withdrawal, and if we find evidence of fraudulent behaviour or errors we may deduct or adjust the winning amount accordingly and clearly inform of reasons for such actions.

5.8 You can have up to three (3) pending withdrawal requests in your account at the same time. If you have three (3) pending withdrawals at the same time, you need to cancel a withdrawal and request a new one to request withdrawal of more of your available balance, or wait until the withdrawals are processed to request a new withdrawal.

5.9 You are solely responsible for reporting your winnings, withdrawals and/or other gains to your local tax or other authorities, as well as for paying all due taxes, duties and similar payments.

5.10 All amounts up to 200,000 SEK must if possible be transferred to your original payment method. Over this ceiling, the balance must be paid by bank transfer. The system can process a maximum amount of 200.000 SEK per day via the account request function in the account. Please contact customer service for assistance with a withdrawal over this amount.

5.11 When your account is closed, we will pay the remaining balance on your member account to you within five business days, however, the Website will only pay back what is left of any deposits you have made, if your account has been closed because verification of registered details could not be completed or you have been suspended from gambling due to misconduct.

RESPONSIBLE GAMING

6.1 Gambling can be addictive. We encourage our players to enjoy our games in a responsible manner and provide a wide range of responsible gaming information and tools, which you can access through the Responsible Gaming section of our Website. We encourage you to visit that section on a regular basis and make use of the provided tools. If you feel that you may have a problem with habitual or compulsive gaming, you should not be gambling and we urge you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. Our Responsible Gaming section lists a number of organisations where you can seek further information and assistance.

6.2 If you have minors in your household, or share your device with any other person, we advise you to lock your device with a strong password and employ various filtering solutions, which allow parents and guardians to regulate minors’ access to the Internet. Please visit our Responsible Gambling page to find more advice in this regard.

6.3 All accounts are checked against the Swedish National Self-exclusion register, Spelpaus, during registration and login. If an active self-exclusion is detected in Spelpaus during such a check, the registration will be prevented or the login denied.

6.4 A check against the Swedish National Self-exclusion register, Spelpaus is conducted prior to any direct marketing sendouts, to ensure such marketing is not distributed to a player with an active self-exclusion in Spelpaus.

6.5 Deposit limit - It is mandatory to set a deposit limit on registration and you will be able to choose a daily, weekly and monthly timeframes for this limit. This limit will be set during the registration process and can be changed through the Responsible Gaming section in your account on our Website at any time. A decrease in the deposit limit, which will allow you to deposit less than before, will take effect immediately, but an increase, which will allow you to deposit more, will only take effect after the time period has expired or at minimum a time period of seventy two (72) hours.

6.6 Reality check - You will regularly receive varied messages via a pop-up functionality, to inform you of your session statistics (total session length, total winnings, and losses). At this time, you may choose to log out, view your game history or continue playing.

6.7 Self-exclusion – should you need to take a break from gambling, you may exclude yourself via the Responsible Gaming section of our Website, where you can choose to self-exclude for a defined time frame of your choosing, or self-exclude indefinitely. If you choose to self-exclude indefinitely, your self-exclusion will remain in place for a minimum of one (1) year, after which you can request to lift the self-exclusion.

6.8 During a self-exclusion you will not be able to access the account. Excluding yourself will affect your account with this Website, as well as other websites operated by the same entity under the same licence. During the self-exclusion period you will not receive any commercial communications from us. Please note that it may take up to twenty-four (24) hours to remove your contact details from all mailing lists.

6.9 We will endeavour to ensure that any responsible gambling limitations and / or self-exclusions activated by you functions as per its description. However, in an event that you succeed in circumventing responsible gambling limitations and / or self-exclusions, by for example creating a new account by using a different set of identity information, by supplying false data, by using VPN, or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our services will be borne by you.

6.10 Please note that we reserve the right to apply limitations including any of the abovementioned responsible gaming measures to your account on our own initiative in line with our responsible gambling processes.

6.11 If you require any information or assistance with our responsible gaming tools, please contact our customer support through live chat or at .

6.12 We reserve the right to monitor player activity in line with our responsible gambling procedures, and to take restrictive actions or close an account if we have reasons to believe a customer may be at risk of financial or psychological harm due to gambling.

6.13 If an account is closed for reasons relating to Responsible Gambling, including self-exclusions, we will pay out any remaining balance to the player as soon as reasonably possible and no later than five (5) business days after the closure, subject to Identity verification and other checks, and Withdrawal terms detailed in these Terms and Conditions. In addition to this, the player will receive information on the closure and the reasoned decision for the closure in writing.

6.14 You can self-exclude from gambling and gambling marketing from all online gambling websites with a licence from Spelinspektionen for a period of your choice via the National Self-Exclusion Register Spelpaus; . A link to the National Self-Exclusion Register is provided in all our licensed sites operating on the Swedish market.

6.15 If you experience gambling problems, or know someone that does, you will find a link at the footer of our home page to a third party and independent organisation Stödlinjen; where you can seek help and advice. Stödlinjen also offers a self-assessment test where you can evaluate your current relationship to gambling. Please always gamble responsibly.

IDENTITY VERIFICATION AND OTHER CHECKS

7.1 We may carry out security procedures for verification of customers and related other checks to ensure compliance with these Terms and Conditions, prevent using our services for money laundering and terrorist financing, detect and prevent fraud or other illegal activity, limit our risk exposure, and as may be otherwise required by the applicable law (hereinafter - “Checks”).

7.2 To conduct our Checks, we may request documents and information from you, monitor and assess your activity on the Website and your transactions, obtain information about you from third parties and open sources. Our Checks may be conducted repeatedly and on an ongoing basis.

7.3 In particular, but without limitation, we may request you to provide proof of your age and identity (passport, national identity card or driving licence), proof of your residence address (utility bill, bank statement), proof of your source of wealth and source of funds (bank statements for up to 12 months, screenshots of an e-wallet account, payslips and invoices).

7.4 You must promptly provide us with all of the documents and information we might request, and assist us in conducting our Checks, without undue delay in line with our security procedures within 30 days of such request or as instructed by the Company. We may close or limit your account until you provide the requested documents, information and assistance. If you fail to do so to our reasonable satisfaction within the deadline indicated above, we may confiscate your winnings, terminate our business relationship with you. We may also freeze funds in the account and/or withhold any payment to/from your account until the Checks are completed to our satisfaction.

7.5 If we have reason to believe the documentation provided to complete a Check is forged / fake, we will close or limit the account, confiscate winnings, and / or terminate our business relationship with you,

7.6 All the documents you provide to us must be valid and with all details clearly visible. We may request you to provide us with a picture or a recording of you holding the document, perform calls, live video interviews or request the documents to be provided as certified copies. We reserve the right to refuse acceptance of any document where we have reasonable doubts as to its validity or discover any evidence of tampering.

7.7 We may use a recognized third-parties provider to undertake the Checks on our behalf. Your personal details may be provided to such third parties in accordance with our Privacy Policy.

7.8 All transactions made by our customers are monitored to prevent money laundering and other illegal activities. Suspicious transactions will be investigated and reported to the relevant authorities in Sweden, or elsewhere as required by law.

7.9 A day starts at 00.00 UTC and ends at 23.59 UTC. A calendar week starts Mondays at 00.00 UTC and ends the following Sunday at 23.59 UTC. A month starts at 00.00 UTC the first day of each month and ends at 23.59 UTC the last day of each month. We reserve the right to change the timezone according to which our system operates in with prior notice.

POLITICALLY EXPOSED PERSONS

8.1 You should inform us immediately if you are, have been within the preceding eighteen (18) months, or become a Politically Exposed Person or a family member of a Politically Exposed Person, as these are defined by law. You must also provide us this information when asked by us to confirm whether you are a Politically Exposed Person or not, and the Company reserves the right to carry out additional verification and checks of such persons. Please refer to this section for more information and applicable rules.

8.2 A “Politically Exposed Person” or “PEP” means a natural person who has or has had an important public function in a state or in an international organisation.

8.3 Important public function in a state refers to functions such as heads of state or government, ministers and deputy and assistant ministers, members of parliament and members of similar legislative bodies, members of the board of political parties, judges of the supreme court, constitutional court or other high-level legal bodies whose decisions can only be appealed exceptionally, senior officials at audit authorities and members of central bank governing bodies, ambassadors, heads of missions and senior officers in the armed forces, and persons who are part of state-owned company's administrative, management or control body.

8.2 Important public function in an international organisation refers to functions such as directors, deputy directors, board members and holders of similar positions.

8.4 Relative or family member of a PEP includes spouse, registered partner, cohabitant, children and their spouses, registered partners or cohabitants and parents.

8.5 Close business partners or known collaborators of a PEP includes, a natural person who, according to what is known or there is reason to suspect, jointly with a person in a politically exposed position is the beneficial owner of a legal person or legal structure or who otherwise has or has had close connections with a person in a politically exposed position, and natural person who alone is the beneficial owner of a legal person or legal structure which, according to what is known or there is reason to believe, was actually established for the benefit of for a person in a politically vulnerable position

INACTIVE ACCOUNTS

9.1 If you don’t log into your account for an uninterrupted period of one hundred and eighty (180) days, your account will be designated as inactive.

9.2 Thereafter, a fee of fifty (50) SEK will begin to be deducted from the account once a month as long as the account can be considered inactive until the account balance reaches 0.

9.3 If you contact us after the account has become inactive, we may consider a request to refund the amount for the fees deducted, depending on the circumstances and with special understanding for cases where a player has not been able to access the account due to health reasons

9.4 We will inform you by email (or other verified method of remote communication) 30 days before your account is due to become inactive, reminding you of the consequences thereof and offering you to withdraw the funds from your account balance.

PROHIBITED ACTIVITIES

10.1 You shall not engage or attempt to engage in any of the activities listed below:

10.2 Colluding, coordinating, cooperating, or sharing information with third parties, including other customers of the Website;

10.3 Providing us with false, incomplete or outdated information and documentation, or otherwise attempting to circumvent our Checks, or undertaking any other fraudulent activities;

10.4 Using any technical means to alter or conceal information about yourself , your activity (such as a VPN) and any payment method used, or otherwise attempting to circumvent any restriction, filtration system, block, security measure, or other limitation imposed by the Website;

10.5 Using unfair advantage or influence, engaging in cheating, exploitation of a software fault, loophole or error, use of bots, use of software or hardware to automate, distort or influence the outcome of bets, and other devices that distort gameplay;

10.6 Using betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks (simultaneously placing bets on "black" and "red"), hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimised;

10.7 Using our services to engage in, plan, assist, or conceal any criminal activity, including using our services to launder money or finance terrorist activities;

10.8 Using the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive, use any abusive or aggressive language or images, including towards other customers or our staff;

10.9 Gaining unauthorised access to the Website or interfering with its normal operation (including its technical infrastructure, its database or any other software) in any way, including via denial-of-service attacks, releasing or propagating viruses, worms, logic bombs or similar, removing or altering any information published on the website;

10.10 Performing any action that might harm the Website or put it into disrepute;

10.11 Any breach of these Terms and Conditions may be reported to the relevant authorities should we have grounds to suspect that such breach may constitute a crime or other illegal act.

MISCARRIED GAMES AND OTHER EXCEPTIONAL CIRCUMSTANCES

11.1 While we take every reasonable step to ensure that our games operate smoothly and error- free, it is possible that in some circumstances a game might be miscarried, aborted or interrupted due to a technical error, failure of your Internet connection or other circumstances outside of our control.

11.2 If a game you play is interrupted by a failure of the telecommunications system or a failure of your computer system that prevents you from continuing the game, on the restoration of the system, your participation in the game will, where possible, continue as at the time before the interruption. Where such restoration is impossible, or if a game you play miscarries or is otherwise affected by an error, all your bets affected by such circumstances shall be voided and refunded to your account balance, along with any credit that accrued at the time.

11.3 Games which cannot be completed, shall receive a decision within 90 days, and the stake shall be returned to the player.

11.4 In certain circumstances we may erroneously accept your bet, credit your account, or perform another transaction in error. In all cases of such errors, we will return your bet (or other erroneously debited amount) to your account, all winnings derived from such error will be voided, and all winnings or other amounts erroneously credited to your account will be removed. Should you manage to withdraw any amount erroneously credited to your account, such amount will constitute your debt to us, and we, without limiting our other rights under these Terms and Conditions or the applicable law, may offset such a bet against your account balance.

11.5 You agree that in the unlikely event of a discrepancy between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that the records we maintain of gambling activity will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

11.6 While we strive to achieve a constant uptime of the Website and a constant availability of all our services, we shall not be liable if the Website as a whole, certain games. or other services are unavailable due to technical issues. We further reserve the right to add, exclude or amend any game or service on our Website, at our sole discretion and without notice.

BREACH OF THE TERMS AND CONDITIONS

12.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of these Terms and Conditions.

12.2 If you breach these Terms and Conditions, or we have a reasonable suspicion that you have done so, we may suspend your access to the Website for the period of our investigation into the matter or to close your account and terminate our business relationship. When we close your account under this section, all your outstanding bets will be cancelled, all bonuses, other incentives and all winnings derived therefrom will be voided, all winnings obtained by you in connection with your breach (or while being in breach) of the Terms and Conditions will be confiscated, and the remaining real-money balance of your account (if any) will be returned to you, subject to the withdrawal rules of these Terms and Conditions.

12.3 In exceptional cases, where the actions of a customer threatens the proper functioning of the Website or it’s substantial part, or the rights and interest of our other customers or third parties, or involves fraud or other criminal activity, in addition to what is provided in this section we may confiscate the entire balance of your account. Such confiscation will be communicated with supporting evidence for the claim.

12.4 We may at any time set off any positive balance on your account against any amount you owe to us when we settle or re-settle any bets, wagers, penalties or other transactions pursuant to the Terms and Conditions.

COMPLAINTS PROCEDURE

13.1 The purpose of this section is to inform you of how to contact us in relation to any complaint or dispute you wish to raise about any aspect of our services. The procedure will outline how the complaint and/or dispute is addressed internally, the time frames in which to expect an answer, and what options are available should you not be satisfied with the outcome of the internal process.

13.2 If you have an issue or question regarding the Website or our services, please contact our customer support via the live chat or by writing to . Our customer support will provide you with an answer to your query through the same channel.

13.3 If you are not satisfied with our initial resolution of your query, our decision, or other action, you may submit a complaint to initiate our internal complaints procedure.

13.4 We ask you to submit your complaint to and include sufficient details to identify and address the issue:

Include your account (user) name and your full name;
Send your complaint from your registered email address;
“COMPLAINT: (reason)” in the email subject field;
Include a detailed description of the encountered issues, arguments and your desired outcome;
Include dates and time (where possible) associated with the relevant circumstances.

13.5 We will aim to acknowledge the receipt of your complaint within twenty-four (24) hours.

13.6 We aim to provide you with a substantive response to your complaint as soon as practically possible, but not later than ten (10) days from the date we receive the complaint.

13.7 Depending on the complexity of the complaint, our inquiry may take longer than ten (10) days and/or require additional information from you. In such a case, we may extend the inquiry period by a further 10 days and/or request additional information from you, and shall inform you of this fact within 10 days from the date we received your initial complaint.

13.8 We aim to keep you informed throughout the process. Your complaint may go through several stages of internal escalations, where it will be reviewed by our competent staff. We ask you to promptly reply to our communication and settlement offers that we may send you before each internal escalation.

13.9 At the end of our internal complaint resolution procedure, we will issue our final response, which will include information on how to escalate your complaint to the dispute status with an alternative dispute resolution provider. This information is also included below.

13.10 If you are not satisfied with the final response to your complaint, you may take your complaint further through an alternative dispute resolution or through the public consumer complaint system. You can contact the General Dispute Authority (Allmänna Reklamantionsnämnden - ARN) directly at with Address: ARN, Box 174, 101 23, Stockholm.

13.11 You may also raise your complaint and/or dispute with the European Commission’s Online Dispute Resolution (ODR) platform, which in turn may forward the complaint to a relevant ADR service provider. You can contact the ODR platform directly via their website

13.12 All services of resolving your complaints and disputes internally, by the ADR Entity or the ODR platform, are provided to you free of charge. Please note that your statutory rights for further legal and judicial recourse, including by obtaining a binding court ruling, are not affected by a decision of the ADR Entity.

EXCLUSION OF OUR LIABILITY

14.1 You agree that using the Website’s services is entirely voluntary and is exclusively your decision. You acknowledge that you are aware of and accept all risks associated with online gambling. We will not be liable for any loss or damage whether direct, indirect, special, consequential, or otherwise, arising in relation to your use of the Website, unless arising from gross negligence, willful conduct or otherwise as required by applicable law.

14.2 We use all reasonable care and skill to provide you with services substantially as described on this Website and required by the applicable law of the jurisdiction where we are incorporated. We hereby exclude all other warranties, express or implied, statutory or otherwise, in respect of the Website and our services. In particular, but without limitation, we do not warrant that the Website will function without errors, is virus-free, is fit for purpose, or will be accessible without interruptions.

14.3 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect on us ("Force Majeure"). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

14.4 You understand and accept that if there is an error in a Game or its compatibility, any game made during such an error will be void. Winnings obtained through an error in a Game shall be considered void, and all subsequent rounds of play with these funds shall likewise be considered void, regardless of which Games are played with such funds.

14.5 We shall not be liable to you in contract, tort (including negligence) or otherwise for any losses which may arise, are deemed or alleged to have arisen in connection with:

our actions to enforce these Terms and Conditions
Website downtime, server disruptions, lagging, or any technical failure of our equipment or software;
failures of your equipment or software;
communication channels failure including those attributable to the internet service providers;
misuse or abuse of the Website;
errors, omissions and typos in the Website content, information you provide or type in;
any transaction performed by a third party using your account access credentials;
any communication that was not received by us;
any circumstances outside our control.

14.6 You acknowledge and agree that your contractual relationship with regards to your use of the Website is exclusively with us, and, to the maximum extent permitted by law agree not to bring any claim or initiate any legal proceedings against, or seek damages or compensation from, any third party involved in operation of the Website including, without limitation, the IP right holders, developers, providers or licensors of the games and payment processing services offered through the Website.

GENERAL RULES FOR GAMES AND PROMOTIONS

15.1 The website and gambling system is certified in accordance with the The Swedish Gaming Authority's regulations and general advice on technical requirements to ensure that the gambling system executes games in a correct way and that the security surrounding the gambling system is maintained. We only partner with reputable certified game providers that holds a Swedish gaming software license to ensure the security and fairness of our services.

15.2 We may offer a bonus, or a selection of bonuses, at the first opportunity a customer plays under one of the brands under our licence. A customer can only claim one bonus under the licence. You understand and agree that the Welcome Bonus has its own terms and conditions. They are listed in the relevant section of the Website. In case issues arise about the conditions of the Welcome Bonus, the terms and conditions of the promotion will be the guide. The terms and conditions of the Welcome Bonus will always be stated in a clear manner before it can be accepted. By activating a Bonus, you indicate your acceptance of the specific bonus rules. In case of a discrepancy, the specific bonus rules shall prevail over these Terms and Conditions.

15.3 If a Bonus is cancelled or forfeited by you in accordance with the Terms and Conditions, you will forfeit the Bonus amount and any winnings attained while the Bonus was active, all outstanding bets made using your bonus balance will be voided, and the bonus balance will be voided and removed from your account. Should you wish to cancel a Bonus, you can do so at any time by contacting our customer support.

15.4 The amount of a Bonus, as well as any winnings you attain while a Bonus is active on your account, will be credited to the bonus balance of your account, which is not immediately withdrawable. Once you meet the wagering requirement of your active Bonus, it will be deactivated, and the then-current bonus balance of your account will be transferred to the real-money balance and will become withdrawable, subject to other provisions of these Terms and Conditions.

15.5 If you request to withdraw any portion of the real-money balance of your account (or if your account is closed or excluded) while a Bonus is active on your account, you will forfeit the Bonus amount and any winnings credited to the bonus balance of your account, the Bonus will be forfeited by you.

15.6 Any bonus is only available once per person, family, household, address, email address, credit card number, bank account, phone number, computer/device and/or IP address.

15.7 Collusion is strictly prohibited. This means it is prohibited for players to use strategies in order to play together as a team, with or without an agreement made in advance, in order to gain an advantage on our site in relation to our games or products. You agree to;

Always play on your own behalf, in the account registered in your own details
play for your own entertainment and not work together with other players to gain an advantage;
place your own bets, and not share information and / or agree with other players to create strategy or place bets in such a manner you gain an advantage.

15.8 Where there is a reasonable suspicion that a bonus or a promotion has been abused by a customer or group of customers through the placing of a series of bets to guarantee a profit, administration reserves the right to void those bets and reclaim the bonus and/or winnings. Free bets, bonus money or real money wagers can also be voided, payments withheld and accounts closed at the discretion of the operator

15.9 We offer bonuses in good faith to players who use our Website for entertainment purposes. We reserve the right to review your use of the Bonuses, at any time, including before any withdrawals are processed, to detect bonus abuse. Should we have reasonable suspicion that a bonus abuse has occurred, or that you’ve otherwise breached these Terms and Conditions, we reserve the right to forfeit your Bonuses and ban you from participating in any further promotions.

15.10 It is prohibited to abuse promotional offers. Actions considered abuse includes the following, but is not limited to:

Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table);
placing individual bet amounts greater than 20% of the bonus amount or higher than 50 SEK, whichever amount turns out lower. The maximum bet allowed while playing with an active Bonus on your account is fifty (50) SEK. If this limit is exceeded, the Bonus will be forfeited by you;
moving from low weighted or unweighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
delaying any bonus spins, bonus rounds or game payout until after the wagering requirement is met.

15.11 The Company has in place measures to detect abuse of games and promotions and reserves the right to confiscate winnings derived from such abuse and / or close the player account.

15.12 We reserve the right to alter or cancel any Bonus if we believe that any technical issue or other occurrence prevents the Bonus to be used as intended.

15.13 We offer bonuses as additional entertainment for recreational players, and reserve the right to deny a bonus / promotion, or mark an account as ineligible to partake in any bonuses / promotions, at any time, including prior to crediting a bonus / promotion. This will not affect any real money funds which are not locked to a bonus.

15.14 If you have withdrawable money and bonus money in your account, your withdrawable money is used first.

INTELLECTUAL PROPERTY RIGHTS

16.1 All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights, which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

16.2 Under no circumstances shall the use of the Website grant to you or anyone else any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever. To the extent you may acquire any intellectual property rights as a result of your use of the Website despite the provisions of this section, you hereby irrevocably and unconditionally, completely and finally assign all such acquired intellectual property rights to us or the respective third party.

16.3 You shall not reproduce the Website or any part of it in any form whatsoever, or record its operation, without our express consent.

16.4 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms and Conditions.

16.5 With regard to any software connected to, or accessible through the Website, you must not attempt to: reverse engineer or decompile such software, modify, remove or obscure any proprietary notices placed on software, copy it by any means for any purpose whatsoever, attempt to derive source code or other information from such software or use it for any purpose other than playing the games or in any way that could adversely affect our name, image or reputation or the name, image or reputation of third parties. Should you breach this provision, we will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

NOTICES

17.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Website cannot be held responsible for you not receiving information on time. All electronic communication is considered “written”.

LINKS

18.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

INTERPRETATION

19.1 The original text of these Terms and Conditions is in Swedish and any interpretation of them will be based on the Swedish text. If the Terms and Conditions or any documents or notice related to them is translated into any other language, the version most beneficial to you will prevail, and if equality beneficial, the original Swedish version will prevail.

CHANGES TO THE TERMS AND CONDITIONS

20.1 We may need to change the Terms and Conditions for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms and Conditions can be accessed on this page, including the version number and the date on which they became effective.

20.2 We will notify you of all material changes to these Terms and Conditions before they apply to you. Where we need to notify you about the changes to the Terms and Conditions, we will do so by email or by placing a notice on the Website. The new version of the Terms and Conditions will only come to effect with regards to your use of the Website once you agree to it. Should you refuse to agree to the new version, we will have to terminate our business relationship with you and you will not be able to continue playing, but you will be able to withdraw your balance under the version of the Terms and Conditions you have previously accepted.

20.3 We may, in our absolute discretion, alter or amend any product or service offered via the Website at any time, without a prior notice.

WAIVER

21.1 Even if we fail to insist upon performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

21.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

22.1 If any of the Terms and Conditions are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

LAW AND JURISDICTION

23.1 These Terms and Conditions and our business relationship with you are governed by and interpreted in accordance with the Swedish Laws, and the courts of Sweden will have jurisdiction over the Terms and Conditions.